Charter One Bank Online Banking

I recently opened up a bank account at charter one. I want to set up an online account so I can check my balance online. The problem is I changed my pin from the original i just got. So i clicked on enroll now and put in my new pin and it says error, so i put in my old one and its fine. Then i realize i dont want it set up through my old one. How long will it take for the bank to recognize i have a new pin or do i have to tell them? Will it hurt having an extra one enrolled even though i didn't finish setting it up?

I once had to call their On-line banking department to reset my password for my on-line account. If i recall correctly, I had to wait 24 hours for the change to take place.

I'd call them and straighten it all out over the phone.

2007-03-02 23:28:36 by kroox127

Charter One, 6020 Roosevelt Road, Oak Park, was robbed at 12:45 pm March 10. Oak Leaves reporters were at the scene soon after police and took the ...

I just got a Bank Card from my job and I want to buy some clothes and some flats (they need to be cheap). I have a Charter One Bank Card and I need to find a online place that will take it.

15dollarstore.com
forever21.com
shoebuy.com
target.com

i dont know where else... you kind of just have to bargain hunt!

2008-05-29 15:03:19 by Courtney W

What is the best bank to have an account, credit card, and online account with???

I heard Chase, National City, Charter One

But which is the best???

please and thank you

I like Chase we have been with Chase for years...

2009-10-15 06:55:34 by Allen

I have been a Standard Chartered customer for less than 6 months, and let me tell you, I won’t be one for much longer. This bank has got to be the ultimate in moronical. This is supposed to be an international bank with international standards. The only thing they are capable of producing is international stupidity. I have endured screw up after screw up due to the crappy management of this bank.

Take just this past week for instance. I made a few purchases online using my xtraSaver account MasterCard, which debits directly from my account. No problem. Yet when I went to withdraw cash using this same card, I couldn’t. ??? Tried 2 Indonesian banks and then found a Standard Chartered and tried the same thing. The same result. No cash for me.

After my attempt at trying to get this cleared up over the phone today, my stinking card won't even work for online purchases. It did a few days ago, with the same company! I'm guessing the genius I talked to canceled my card even though I said no!
My account is with the mental midgets at Standard Chartered in Singapore. I live in Indonesia but I am an expat, not Indonesian.
Please refrain from giving answers like 'Nope, not me' just to give yourself points. There's no useful information in that. I'm interested in hearing other people's experiences with this bank.

nope not me

2008-01-16 10:04:07 by Spanky

I am thoroughly angry with the service of Charter One bank. The story goes as such:

A family friend sent me a check for $2000 dollars. I walked into my local Charter One branch on 5-13-08 and brought the check to a teller. I asked her, "Could you deposit $1000 into my account and just put the other $1000 directly into my father's account. Our accounts are not connected, but she said it would be no problem. After a few days I realized that there was a deposit amount for $1000 on my account statement, yet it was not added to my available balance. The same happened with my father. My available balance stayed at around $115 and I continued making small purchases with my debit card.

On Monday, I tried to use the card to buy groceries at a Kroger and the cashier told me the card was declined. I came home and checked out my account online. The statement now said that my available balance was around -$800. I quickly called the support line, where the woman told me that $2000 was currently in the process of leaving my account. She had no idea what the money was for or where it was going. The next day I checked again, and the statement said $2000 had been withdrawn from my account because the check had to be returned. I called the check writer later, and she confirmed that it was a bad check and promised to resend.

I thought, obviously the bank made a simple mistake in taking $2000 from my account, instead of $1000 from mine and $1000 from my father's. I came in to the branch, and the teller directed me to the manager, named Jenny. There, I found that not only had $2000 been taken out of my account, but that a $20 fine was charged for the bad check and a $222 fine was charged for using my debit card when I had overdrawn.

She proceeded to tell me that the check was written in my name, so all the money must be returned from my account. The other $1000 had still not become available in my father's account, so he had the same amount of money he started with, and I had $1000 less. She told me to just get the $1000 back from my father, but it was not available in his account to give back to me. It had been about a week since the check was deposited, by the way. I let her know, and she promptly made the $1000 available for him.

At this point, I told her, "OK, I'll just transfer it to get it back in the positives, could you just take off the $222 fine, since this is obviously not my fault?" She told me that it is the fault of the check writer, and to call her myself and ask her for the money. She did return $74 of the fine to me as courtesy, though.

I left after realizing she would not give in. Later that night, I decided I should in no way be charged for the purchases I had made before I even knew the check had been returned. The following day, today, I went in to what I believed was the headquarters for Charter One. After waiting for about an hour, a woman said no managers were in and this was not the headquarters, just another branch. I told her my situation anyway, and she called the same Jenny I had spoken to the day before. She handed the phone to me, and I demanded that the fines be returned since I did not know I was overdrawn when I was making the purchases. She threw some terminology at me about the bank holding the charges until the following business day, and I had to be careful. None of it made sense, but it had big words, so it must have been right. She would again not give in, so I told her thank you and left the branch. Here I am.
Even if everything about the deposit and subsequent withdrawal is all good and legal, I would like to fight the fine. I was charged $37 for each item I purchased before the -$2000 appeared on my account. If I had bought 100 $1 items, does that mean they can charge me $3700?

Here is a MIGHTY lesson learned.
Never write checks or spend money on a check that came from a personal account. ALWAYS wait until the check has processed before you make withdraws against it. If you do and the check does NOT clear, then if you had checks that did not get covered by the amount in your accounts, then you will be charged the overages. This is a simple matter.
The reason they do this is because of fraudulent check writing. The manner in which you deposited the check would also be suspicious. 2K split deposit into an account that was not yours? Another BAD choice. If this ever happens again, Deposit all the money into your account, but it does NOT exist until the check clears. If it bounces then and you get charged the $20 from the bank, then you can pass that back onto the check writer as well as collect your fee for having to deal with it. Generally you would charge them $35. Next time they want to write you a check, tell them it MUST be as a Registered check or Money Order. (I prefer Registered Checks from an accredited bank.)

AS far as them withdrawing 2K from your account and not 1K from both, or them not properly depositing the money, then you shold speak with a customer service rep who can research it for you! It will take some time to resolve it, but they can and will fix it.

2008-05-21 18:58:56 by cheesycow5