Answers
Expert Human Resources/Benefits/Call Center/Customer Inquiry Specialist
SUMMARY OF QUALIFICATIONS: Fifteen years experience as HR Benefits Representative for large Midwest bank with international locations. Five years as Inbound Call Center Case Manager serving customer base of 73,000 people. I specialize in the areas of enrollment/eligibility and claims customer service for Medical (HMO, PPO, POS, Indemnity) Dental (DMO and Comprehensive), Vision and Life insurance.
EXPERIENCE:
J.P. MORGAN CHASE (Formerly BANKONE) - Chicago, IL 10-1980/05-2003
HR Associate - Call Center Case Manager 07-1998/05-2003
Rated Most Talented Customer Service Representative by unit manager for consistently scoring 97 percent or higher on Customer Service Audits for Basic and Escalated calls. Responsible for Processing of daily online, real-time corrections for Payroll, Benefits, Personnel, and Attendance system for a customer base of 73,000 people. SKILLS: Windows XP, MS Word, Excel, Access,
Arizona
http://phoenix.about.com/od/empllarge/a/ callcenter2005.htm
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