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Payment to credit card company lost in the mail. What to do?

My credit card payment was due October 6; balance was $500. Minimum payment is $15. I use my credit card for EVERYTHING so I can earn points, but I pay off the balance in full each month. I always pay on time or early, but never late.

Until this month. On Sept 20, I sent out my check for $1K (I was planning to pay the balance due plus the amounts of charges not on the statement) using the pre-addressed payment envelope they sent with my statement.

I continued using my credit card, thinking nothing was amiss, but then it would get denied at some stores & restaurants. So I check my credit card account online and discover that my payment was never received! So my payment is late (even tho I sent it on time) and I've got the $39 late fee to prove it. On top of that, because my check was never received, I'm at my credit line limit!

I'm worried what happened to my $1000 check I sent. And of course, worried about my credit score and how to go about fixing this. What to do?
I want to talk to my bank. This is really bothering me! Unfortunately, today is a freakin' Federal Holiday! Guess I'll have to wait til tomorrow. And thanks to all of you for suggesting I pay online. Most of my other bills I pay online; I just never got around to setting this one up.


About your credit, if you've had this card a decent amount of time and have shown the unblemished history you report, you should calll their customer service and throw yourself at the mercy of the person who answers. Tell them honestly what happened, and ask them to look at your payment history and see that it is completely out of character for you. Ask that they accept another payment, and tell them you are cancelling the original check. If you can pay them immediately by debit or other means, do so. They really might take the blot off your credit rating if you do it once and never again. It worked for me. Don't forget to cancel that check at the bank. I feel for you, I have been there, but my credit card company was surprisingly nice about it. Good luck!

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The charge card account default rate in 2009 was the highest it’s been since 1991. Also, in the last year, 15 percent of American adults, or nearly 34 million consumers, have been late making a charge card account payment. Due to the tough times we face, many cardholders have no other option but to miss one  or more of their credit card account payments. But before they make the hard choice to do so, it’s important for them to realize that they may not only be damaging their creditworthieness, but also sacrificing the benefits of their credit card account rewards.

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